Results Summary
|
1. What procedure did you have done?
|
| | Response
Percent | Response
Total |
| Sclerotherapy |
 |
10.53% |
2 |
| Venous Laser Ablation |
|
63.16% |
12 |
| Pearl |
|
0.00% |
0 |
| Titan |
|
10.53% |
2 |
| IPL/Genesis |
|
5.26% |
1 |
| Hair Removal |
|
10.53% |
2 |
| Total Respondents : | 19 |
|
|
2. Was the receptionist warm and courteous?
|
| | Response
Percent | Response
Total |
| (5)Very Satisfied |
|
89.47% |
17 |
| (4)Satisfied |
|
10.53% |
2 |
| (3)Neutral |
|
0.00% |
0 |
| (2)Dissatisfied |
|
0.00% |
0 |
| (1)Very Dissatisfied |
|
0.00% |
0 |
| Total Respondents : | 19 |
|
|
3. Was appointment time accommodating to your needs?
|
| | Response
Percent | Response
Total |
| (5)Very Satisfied |
|
77.78% |
14 |
| (4)Satisfied |
|
16.67% |
3 |
| (3)Neutral |
|
0.00% |
0 |
| (2)Dissatisfied |
|
5.56% |
1 |
| (1)Very Dissatisfied |
|
0.00% |
0 |
| Total Respondents : | 18 |
|
|
4. Were office staff welcoming and caring?
|
| | Response
Percent | Response
Total |
| (5)Very Satisfied |
|
88.89% |
16 |
| (4)Satisfied |
|
5.56% |
1 |
| (3)Neutral |
|
5.56% |
1 |
| (2)Dissatisfied |
|
0.00% |
0 |
| (1)Very Dissatisfied |
|
0.00% |
0 |
| Total Respondents : | 18 |
|
|
5. Were you seen reasonably on time?
|
| | Response
Percent | Response
Total |
| (5)Very Satisfied |
|
76.47% |
13 |
| (4)Satisfied |
|
23.53% |
4 |
| (3)Neutral |
|
0.00% |
0 |
| (2)Dissatisfied |
|
0.00% |
0 |
| (1)Very Dissatisfied |
|
0.00% |
0 |
| Total Respondents : | 17 |
|
|
6. Did the Doctor seem caring and attentive?
|
| | Response
Percent | Response
Total |
| (5)Very Satisfied |
|
94.12% |
16 |
| (4)Satisfied |
|
5.88% |
1 |
| (3)Neutral |
|
0.00% |
0 |
| (2)Dissatisfied |
|
0.00% |
0 |
| (1)Very Dissatisfied |
|
0.00% |
0 |
| Total Respondents : | 17 |
|
|
7. Was the problem explained adequately? Were all of your questions answered?
|
| | Response
Percent | Response
Total |
| (5)Very Satisfied |
|
88.24% |
15 |
| (4)Satisfied |
|
11.76% |
2 |
| (3)Neutral |
|
0.00% |
0 |
| (2)Dissatisfied |
|
0.00% |
0 |
| (1)Very Dissatisfied |
|
0.00% |
0 |
| Total Respondents : | 17 |
|
|
8. Did you have a good understanding of the procedure and post procedural care?
|
| | Response
Percent | Response
Total |
| (5)Very Satisfied |
|
78.57% |
11 |
| (4)Satisfied |
|
14.29% |
2 |
| (3)Neutral |
|
7.14% |
1 |
| (2)Dissatisfied |
|
0.00% |
0 |
| (1)Very Dissatisfied |
|
0.00% |
0 |
| Total Respondents : | 14 |
|
|
9. Was the office environment and care professional?
|
| | Response
Percent | Response
Total |
| (5)Very Satisfied |
|
85.71% |
12 |
| (4)Satisfied |
|
14.29% |
2 |
| (3)Neutral |
|
0.00% |
0 |
| (2)Dissatisfied |
|
0.00% |
0 |
| (1)Very Dissatisfied |
|
0.00% |
0 |
| Total Respondents : | 14 |
|
|
10. Were you satisfied with your results?
|
| | Response
Percent | Response
Total |
| (5)Very Satisfied |
|
50.00% |
7 |
| (4)Satisfied |
|
28.57% |
4 |
| (3)Neutral |
|
14.29% |
2 |
| (2)Dissatisfied |
|
7.14% |
1 |
| (1)Very Dissatisfied |
|
0.00% |
0 |
| Total Respondents : | 14 |
|
|
11. Would you recommend Renaissance Laser and Vein Institute to a friend?
|
| | Response
Percent | Response
Total |
| (5)Very Satisfied |
|
64.29% |
9 |
| (4)Satisfied |
|
28.57% |
4 |
| (3)Neutral |
|
7.14% |
1 |
| (2)Dissatisfied |
|
0.00% |
0 |
| (1)Very Dissatisfied |
|
0.00% |
0 |
| Total Respondents : | 14 |
|
|
