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Patient Satisfaction Survey


Results Summary
1. What procedure did you have done?
Response
Percent		Response
Total
Sclerotherapy x 5.56% 1
Venous Laser Ablation x 66.67% 12
Pearl x 0.00% 0
Titan x 11.11% 2
IPL/Genesis x 5.56% 1
Hair Removal x 11.11% 2
Total Respondents : 18

2. Was the receptionist warm and courteous?
Response
Percent		Response
Total
(5)Very Satisfied x 89.47% 17
(4)Satisfied x 10.53% 2
(3)Neutral x 0.00% 0
(2)Dissatisfied x 0.00% 0
(1)Very Dissatisfied x 0.00% 0
Total Respondents : 19

3. Was appointment time accommodating to your needs?
Response
Percent		Response
Total
(5)Very Satisfied x 77.78% 14
(4)Satisfied x 16.67% 3
(3)Neutral x 0.00% 0
(2)Dissatisfied x 5.56% 1
(1)Very Dissatisfied x 0.00% 0
Total Respondents : 18

4. Were office staff welcoming and caring?
Response
Percent		Response
Total
(5)Very Satisfied x 88.89% 16
(4)Satisfied x 5.56% 1
(3)Neutral x 5.56% 1
(2)Dissatisfied x 0.00% 0
(1)Very Dissatisfied x 0.00% 0
Total Respondents : 18

5. Were you seen reasonably on time?
Response
Percent		Response
Total
(5)Very Satisfied x 76.47% 13
(4)Satisfied x 23.53% 4
(3)Neutral x 0.00% 0
(2)Dissatisfied x 0.00% 0
(1)Very Dissatisfied x 0.00% 0
Total Respondents : 17

6. Did the Doctor seem caring and attentive?
Response
Percent		Response
Total
(5)Very Satisfied x 94.12% 16
(4)Satisfied x 5.88% 1
(3)Neutral x 0.00% 0
(2)Dissatisfied x 0.00% 0
(1)Very Dissatisfied x 0.00% 0
Total Respondents : 17

7. Was the problem explained adequately? Were all of your questions answered?
Response
Percent		Response
Total
(5)Very Satisfied x 88.24% 15
(4)Satisfied x 11.76% 2
(3)Neutral x 0.00% 0
(2)Dissatisfied x 0.00% 0
(1)Very Dissatisfied x 0.00% 0
Total Respondents : 17

8. Did you have a good understanding of the procedure and post procedural care?
Response
Percent		Response
Total
(5)Very Satisfied x 78.57% 11
(4)Satisfied x 14.29% 2
(3)Neutral x 7.14% 1
(2)Dissatisfied x 0.00% 0
(1)Very Dissatisfied x 0.00% 0
Total Respondents : 14

9. Was the office environment and care professional?
Response
Percent		Response
Total
(5)Very Satisfied x 85.71% 12
(4)Satisfied x 14.29% 2
(3)Neutral x 0.00% 0
(2)Dissatisfied x 0.00% 0
(1)Very Dissatisfied x 0.00% 0
Total Respondents : 14

10. Were you satisfied with your results?
Response
Percent		Response
Total
(5)Very Satisfied x 50.00% 7
(4)Satisfied x 28.57% 4
(3)Neutral x 14.29% 2
(2)Dissatisfied x 7.14% 1
(1)Very Dissatisfied x 0.00% 0
Total Respondents : 14

11. Would you recommend Renaissance Laser and Vein Institute to a friend?
Response
Percent		Response
Total
(5)Very Satisfied x 64.29% 9
(4)Satisfied x 28.57% 4
(3)Neutral x 7.14% 1
(2)Dissatisfied x 0.00% 0
(1)Very Dissatisfied x 0.00% 0
Total Respondents : 14

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Renaissance Laser & Vein Institute

2100 Lynn Road, Suite 100
Thousand Oaks, CA 91360
Ph. 805-496-4242
click here to view the map

16255 Ventura Boulevard, Suite 910
Encino, CA 91436
Ph. 818-990-7400
click here to view the map


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